RETURNS & CANCELLATION POLICY

RETURNS

At Crooked Bend, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return policy:

• Return Window: Items can be returned within 30 days of the original purchase date.
• Condition: All returned items must be unopened and in their original condition.
• Damaged Shipments: If you receive a damaged shipment, please take photos of the damaged items right away and contact our customer service department via email or text message. Be sure to attach the photos to your email or text message so we can address the issue promptly and make it right.
• Return Shipping: Customers are responsible for all return shipping costs.
• Return Refund: Once the returned item is received and inspected, we will process your refund back to your original payment method.

To initiate a return, please contact our customer service team via email or text message with your order details. 

CANCELLATIONS

At Crooked Bend, we know that sometimes you need to make adjustments to your order. Here's what you need to know about canceling your purchase:

• Before Shipment: If you need to cancel an order, please contact our customer service team via email or text message as soon as possible. If your order has not yet shipped, we may be able to cancel it and avoid the return process.
• After Shipment: Orders cannot be canceled once the package has been shipped. If your order has already been shipped, please refer to our return policy.

To inquire about a cancellation, please contact our customer service team via email or text message with your order details.

SEED GROWTH POLICY AND ASSISTANCE

At Crooked Bend, we are committed to providing high-quality seeds, but we do not offer a guarantee on seed growth due to the many factors that can influence germination. The success of your planting may be affected by many variables, including:

• Sowing techniques used during planting.
• Over or under-watering.
• Soil quality (e.g., pH levels, nutrient content).
• Temperature and climate conditions.
• Amount of sunlight exposure.
• Planting depth and seed spacing.
• Timing of planting relative to weather patterns.
• Weeds competing with seeds for nutrients and space.
• Pests such as birds, mice, and insects that may consume seeds.
• Improper soil preparation (e.g., compaction or poor aeration).

Germination Timeline: It’s important to understand that some seeds may take 6 or more weeks to show visible signs of germination. Different seeds have varying growth rates depending on environmental factors, so patience is key.

Assistance and Recommendations: If you are having difficulties with seed growth, we are happy to offer assistance. To provide the best support, please share the following details:

• A detailed description of your planting process, including sowing techniques and watering schedule
• Photos of your growing area
• Soil sample test results
• Weather conditions during planting
• Any other information that may be helpful in assessing your planting conditions

This information will allow us to provide tailored advice and recommendations to help optimize your planting success.

Email customer service at: contact@crooked-bend.com or text us: 1(737)366-3756